HOTEL SHEPHERDS BUSH LONDON (HSB Hotel) offers wide range of amenities and services to please each guest and the focus is to provide personalised needs-based service - always discreet and unobtrusive, but at the same time engaging and always ready to help.

HSB Hotel is open to any new ideas, so you are more than welcome to leave your feedback at reception and we will strive our best to improve or service/amenities list as best to our knowledge and possibilities:

• 4 floors – each different colour of soft furnishing
• En-suite rooms: Double Standard room, Twin standard Room, King Room, Economy Double room, Triple Accessible room on ground floor, Family Quadruple Room on lower ground floor, Single basement Room (no window) – just minute away from Metro Station ‘’ SHEPHERD’S BUSH MARKET’’. Each bedroom is fully equipped with local organic toiletries, tea & coffee facilities (including Kettle), hair dryer, linen and towels.
• 100% non-smoking hotel (with designated smoking area outside the hotel in patio).
• Guaranteed check in from 14:00.
• Departure by 11:00.
• 24-hour Reception/Café Bar.
• Lounge area for public use.
• Complimentary Wi-Fi available throughout the Hotel.
• One meeting room for guest’s personal use (pre-booking required. Charges apply – please contact Sales department or Reception for information).
• CCTV throughout the hotel public areas for everyone’s protection.
• All main credit cards accepted for guarantee and payments: VISA Electronic/Debit, MasterCard, American Express (for the other payment cards please ask Reception for advice), Union Pay.
       
• Pet friendly hotel (terms & conditions apply; subject to extra charge of £35.00 per pet per night, please ask Reception for more information).
• Shaving Chargers – provided on request (Please call Reception – dial 500 from phone in your room free of charge).
• Electronic key-card system.
• Air-conditioning (controllable in each room separately).
• Double glazed windows.
• Rain Water & also Hand Shower in each fully equipped bathroom.
• Complimentary Tea & Coffee making welcoming tray with Kettle, teas, coffees, milk & sugar.
• Complimentary bathroom toiletries.
• "Naif" Organic baby bathroom toiletry set (available upon request, subject to additional charge – please ask Reception for more information).
• Baby bath - please ask Reception for more information.
• Bath robes- please ask Reception for more information, subj.to availability and upon request against refundable security deposit.
• Truefitt & Hill shaving kit (available upon request, subject to additional charge – please ask Reception for more information).
• Hypo-allergenic beds & bedding (including toppers, mattress protectors, soft furnishing, e.g. cushions and Blackout curtains) from award winning local linen company.
• Down/feather pillows available upon request (please let Sales Department/ reception know at the time of booking and your arrival).
• Full length Mirror in each bedroom and public WC on lower ground floor.
• High chairs and baby cots/cribs available upon request.
• Roll away extra bed (subject to charge of £20.00 per bed per night)-available ONLY in family Room, Triple Accessible room and King rooms.
• Flat screen TV in each bedroom-for Freeview channels in bedroom.
• Telephone in room (usage subject to charges – up to £3.00 per minute for local calls. Overseas tariff may vary (please see attachment ‘’Telephone charges’’ or ask Reception for extra information).
• Hair Dryer in each bedroom.
• Iron & ironing board in each bedroom.
• Safe (not laptop compatible).
• Café/ Bar open till late for Hotel guests aged 18+ (serving Soft & Alcoholic Drinks, Snacks, Panini’s etc. – Please ask Reception for Menu to choose from).
• Room Service available from till late, tray charge £2.00 per order applicable – if ordered room service (please see Bar &Room Service menus attached or ask reception for information).
• Complimentary Wake-up service (available upon request with Reception).
• Maid cleaning service (upon request possible to arrange personalised cleaning schedule – subject to availability. Please ask Reception for more information).
• DND signs available – for choice of privacy.
• Adaptors for mobile devices- subj.to availability and security deposit may apply.
• Porterage service (available upon request)
• Porterage service (available upon request)
• Luggage room (charges may apply-please ask Reception for information. Please note HSB Hotel cannot hold responsibility for any loss or damage of stored property). No luggage should be stored overnight.
• Laundry Cleaning & Washing available upon request- please put the items in Laundry bag- located in bedroom wardrobe and bring it to Reception (Please ask Reception for costs, timings and additional information).
  Please note no any cleaning & washing is happening on site, HSB Hotel works with third party Laundry Company who provides the service. Their working times differ – please check it before requesting the service.
• Hotel provides special help/assistance for guests with special needs (please let Sales Department and Reception know all special requirements at the time of booking). Hotel has accessible public WC, accessible main hotel entry, elevator (not available sometimes during servicing periods-may be different throughout the year). There is one Accessible triple (family) room (3 single beds setup or double+1 single bed possible – upon request). Staff can provide help in reading the menus and other – specified by guest (upon request and availability).
• Fir Accessible triple room pre-booking required- please contact Sales department or reception for prices and additional information.
• Business Amenities (fax, photo copying, scanning, computer usage available upon request at Reception – subject to additional charges and availability – please ask Reception for more information).