HOTEL SHEPHERDS BUSH LONDON (HSB Hotel) Cancellation policy:
For the accommodation group bookings of 1 to 2 hotel bedrooms, HSB Hotel must receive written notification of cancellation by 11am, 24 hours prior to the arrival date;
- for bookings of 3 bedrooms our cancellation policy is 3 days prior to arrival;
- for group bookings of 3 to 5 bedrooms our policy is 1 week prior to arrival;
- for group bookings of 6 bedrooms or higher our policy is 4 weeks prior to arrival. Failure to adhere to our cancellation policy will result in full charges being incurred.
Late cancellation and non-arrival charges for Best Available Rate bookings will be charged to the credit/debit card supplied at the time of booking. We reserve the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not met.
Hotel Advance Purchase rates are "NOT Flexible" and We require full prepayment for the entire stay at the time of the Booking and this is non-refundable, and the Booking non-changeable. Prepayment is charged to the credit/debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of the prepayment.
Check in starts at 14:00, check out by 11:00 (except in cases of late check out). Guests must provide a guarantee and valid photo ID upon arrival.
HSB Hotel will accommodate any special needs you may have to the best of our knowledge and ability. If you have specific requirements you would like us to consider (e.g. to assist with a disability) please contact us at your earliest convenience.
Baby cots are provided free of charge.
Extra beds chargeable at £20.00 per bed per night.
Luggage storing before check in - free of charge. Luggage storing on departure chargeable at £2.00 per suitcase.
No parking available.
Extra bed possible to add only in King room, Triple room and Family room types. Extra bed charge is £20 per bed per night.
HSB Hotel is pet friendly. Non-refundable Deposit of £35.00 applies for each Pet per room per night (terms & Conditions apply, please contact Sales Department/reception for more information).
Reservations can only be made by guests 18 years old or over. When arriving at the hotel, no guests under 18 years of age will be permitted to stay without being accompanied by a guest 18 years old or over. Every guest must present a valid photo ID upon arrival for security and a valid credit card for refundable security deposit of £20 per booking. Failure to comply may result in check-in being denied.